HR Call Center

Despite widespread adoption of technology, many circumstances still require interaction with a live person. Motion HR’s call center service allows employees to reach a live person when needing assistance for specific events (e.g., open enrollment) or for individual questions or concerns such as payroll issues, policy questions or during the performance review process.

Our HR service center is open 24 hours a day, seven days a week, providing assurance that the employee population has assistance when needed. Our call center is also 100 percent staffed with U.S.-based agents ensuring clear communication and cultural understanding with customers.

A robust case management platform logs every issue so it can be tracked throughout the resolution process. We have exceptional operational procedures to ensure that priority issues are logged, escalated and managed from origin to resolution.